To receive credit for each course - 

• Purchase a Student Guide for an instructor-led event (including in-person, virtual or eLearning events) from the IAIP Store. 
  
• Successfully pass a ten question online quiz with a minimum score of 80 (8 out of 10 questions answered correctly). Your score is provided at the end of the quiz and if the score is less than 80, you will need to retake the quiz and pay a quiz-retake fee. 
• Individuals completing 13 ACR courses (40 hours total)
  

Download the ACR brochure.

COURSES:

Balancing Feelings and Facts

This course uses exercises and role-plays to discuss excellent client service practices and the importance of client service. It also delves into why preparation and individual commitment are important, how to deal with clients’ feelings as well as the facts, conducting effective, efficient client interactions, and how to successfully handle angry, irate, and irrational clients. (4 hours)

Creating an Outstanding Client Experience

Learn how to make every interaction count to create an outstanding client experience. In this course you will learn how to handle difficult client situations, taking ownership of problems, show that you value clients and build effective self-service systems. (4 hours)

Cultural Competency

Cultural competency is the willingness and ability to interact respectfully and effectively with individuals and groups, acknowledging the common and different elements of our cultural identities. This course will enable you to build cultural bridges by focusing on similarities instead of differences, be willing to get to know people as individuals, and foster an inclusive atmosphere. (4 hours)

Developing Clients for Life

Whether you are new or a seasoned professional, there may be gaps between where you are in your development and where you should be. It's a good idea to assess skill levels from time to time to establish a baseline and to have an action plan for improvement. Developing Clients for Life focuses on the skills professionals need to cultivate relationships based on mutual trust and loyalty. (2 hours)

Ethics in Client Relations

Now, more than ever, ethics plays a big role in the daily decision-making process. It can be very beneficial to establish ethical standards before a professional situation or crisis arises. This course will guide you in your commitment as an ethical person. The case studies, along with discussion, will help you adopt an ethical business performance with the high standards that your profession requires. (2 hours)

Excellence in Business Etiquette

In today’s business world, jobs are very competitive and everyone is trying to work their way up the corporate ladder. Whether we are striving for a promotion within the office or a high-ranking job in a brand new career field, we are always trying to uphold our professional image. While we want to be productive in our jobs, it is also important that we meet people and make connections with colleagues. This program should help us all understand better ways to work with and meet people when we need to leave a lasting impression. (2 hours)

Excellence in Business Writing

Few of us really love to write, but it is a necessary part of most jobs. It is normally seen as a chore and a daunting task that we have to do. In this course you will get back to basics and learn tricks that will help you create better documents and spend less time writing. This course will cover effective writing for all types of business documents, outlining to plan documents, email protocol and more. (2 hours)