|
This course uses exercises and role-plays to discuss excellent client service practices and the importance of client service. It also delves into why preparation and individual commitment are important, how to deal with clients’ feelings as well as the facts, conducting effective, efficient client interactions, and how to successfully handle angry, irate, and irrational clients.
|
|
12/10/2024 to 12/11/2024
|
|
When:
|
12/10 and 12/11
6:30 - 8:30 PM ET
|
|
Where:
|
virtual
United States
|
|
Contact:
|
Jonel Leake
iaiprocks@gmail.com
2077521115
|
|
|
« Go to Upcoming Event List
|
|
|
About the course: This course uses exercises and role-plays to discuss excellent client service practices and the importance of client service. It also delves into why preparation and individual commitment are important, how to deal with clients’ feelings as well as the facts, conducting effective, efficient client interactions, and how to successfully handle angry, irate, and irrational clients.
Instructor: Jonel Leake Register for the course:
Register in advance here:
https://us02web.zoom.us/meeting/register/tZctduyoqj4rHdz2p1e4Ov3QolXoe1_QK8T8
Next Steps: The only cost to you for this course is the student guide. Please purchase the student guide before class. Who to contact?
For more information, please contact Jonel Thames Leake at iaiprocks@gmail.com.
|
|
|
