Join us on January 8th & 9th from 4:00-6:00PM EST for ACR Virtual: Overcoming Client Complaints.

Course Description: The service recovery paradox occurs when a customer is more satisfied with a company after it has fixed a problem than if the problem never happened. It is critical to resolve all client complaints in a way that exceeds the customer’s expectation. In this course you will learn how to foster an invaluable client experience. (4 hours)

Presenter: Vickie Harmon, CMA, CIIP, PIAM, CLP-A, DAE, CSCA

Register for the course:
Register in advance here: https://us02web.zoom.us/meeting/register/tZYlduiopjMiHt27XkzfbmZkdnv-KiB-iOqD

Next Steps:
The only cost to you for this course is the student guide ($60 members, $90 non-members). Please purchase the student guide before class here

Contact IAIP Staff at membership@iaip-ins.org with questions.

Registration is limited to first 100 attendees.