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Dynamics of Service
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Give your employees the tools they need to succeed. In a competitive marketplace, a company's most important asset is its people. At this one-day workshop, your employees will acquire a wealth of tools and techniques for dealing with customers effectively. All the skills taught in this seven-hour course serve to make an employee more valuable, more productive, and more satisfied on the job.

 Export to Your Calendar 6/5/2019
When: 06/05/2019
8:30 AM - 4:15 PM
Where: Nugget Casino Resort
1100 Nugget Avenue
Reno, Nevada  89431
United States
Contact: Rebecca Clusserath
404-760-2892


Online registration is available until: 6/5/2019
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Give your employees the tools they need to succeed. In a competitive marketplace, a company's most important asset is its people. At this one-day workshop, your employees will acquire a wealth of tools and techniques for dealing with customers effectively. All the skills taught in this seven-hour course serve to make an employee more valuable, more productive, and more satisfied on the job:

* Boost your ability to interact with both colleagues, clients, and the larger community
* Master how to read different personality styles and types
* Grasp active listening skills and use them to identify client needs
* Diffuse and deflect a tense or awkward exchange
* Gain skills to transcend client complaints and objections
* Turn objections into opportunities for improved relations
* Improve your people skills dramatically

AGENDA

8:30AM - 10:30AM - SECTION 1: Dynamics of the CSR

10:30AM - 12:30PM - SECTION 2: Dynamics of Personality Styles

12:30PM - 1:15PM - Lunch on your own

1:15PM - 2:45PM - SECTION 3: Identifying Client Needs

2:45PM - 4:15PM - SECTION 4: Complaints and Objections are Opportunities

Cost: $150. The deadline to register is May 1, 2019. Seating is limited. 

*7 hours of CE credit for CA and NV. Learn more about CE credit for this course.

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