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Webinar: Customer Service
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4/26/2017
When: Wednesday, April 26
2:00PM Eastern
Where: Your Computer
United States
Presenter: Linda Brown, CIC, CPIW
Contact: Rebecca Clusserath
800-766-6249 ext. 3


Online registration is closed.
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Join us on Wednesday, April 26, 2017 for Customer Service, an e-Learning event. 

Excellent customer service is more essential than ever to gain new customers and maintain their satisfaction.This webinar will discuss the importance of customer service and how to deal with customers’ feelings as well as facts of the situation. Role-play scenarios will be used to demonstrate how to conduct effective customer interactions. Learn skills that everyone can master and dramatically improve conversations with customers!

Presenter: Linda Brown recently retired from the insurance industry after 50 years serving personal lines customers with BB&T Sidney O Smith Insurance Services. She has continued to be involved in IAIP and her local association – Insurance Professionals of Gainesville - of which she is a charter member and charter President. LInda served as President twice and have held numerous positions in IAIP. Linda served as GA Council Director 2009-2010.

Time: 2:00 PM Eastern/ 1:00 PM Central/ 12:00 PM Mountain/ 11:00 AM Pacific

This webinar is complimentary for IAIP members/ $15 non-members. Pre-registration is required to receive the webinar access link. 

No refunds for event after purchase.

Webinar qualifies for IAIP Education hour for CIIP and DAE designations.


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