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Frequently Asked Questions (FAQ)
General Questions

I’m having trouble logging into the website. What should I do?
Send an email to Membership@IAIP-ins.org for assistance.

I’ve forgotten my website login and/or password. What should I do?
Send an email to Membership@IAIP-ins.org for assistance.

How can I contact IAIP’s main office?
Corporate Centre is the name of IAIP’s International headquarters. You can reach them by email, telephone, or by US Mail. Click the ABOUT US tab at the top of the website, then select STAFF. Here you will find the mailing address, telephone, and an email link to Corporate Centre, as well as contact information for each of the IAIP staff members.

How can I renew my IAIP membership online?
Log into the IAIP website. Click the MY PROFILE link at the top of the page. From your member profile, click the Membership Info link on the right side of the page. There, you will be presented with a link to renew online if your membership status is within the renewal time period.

I received an email saying I had a new message. How can I retrieve it?
Log into the IAIP website. Click on the MY PROFILE link at the top of the page. On your profile is a link to MESSAGES. Click on it to access your message box.

I am not receiving blast emails that are sent by other members or by IAIP. In fact, I’m not hearing from anybody lately. Why?
Your email address in your IAIP profile is likely not correct or is no longer current. We are receiving a lot of ‘bounce back’ emails due to incorrect or obsolete email address in members’ profiles. To update your contact information, so that you continue to receive IAIP communications, log into the IAIP website. Click the MY PROFILE link. On the right side of the screen is an option to Manage Profile. Here you will have many options, including the opportunity to EDIT BIO, where your contact information is stored.

I’m receiving too many emails at the office regarding IAIP matters. How can I reduce the number of emails I receive at work?
Consider using a personal/home email address in your Member Profile on the IAIP website. This way, all of your IAIP communications, such as iConnect notifications, the Connections e-Newsletter, and blast emails will go to your home email instead of the office. 

How can I send a ‘blast’ email to a group of members?
You can send a ‘blast’ email to any GROUP to which you belong. Log into the website. From your profile page, click GROUPS. Select your local, council, or regional group. Click OPTIONS, then select Email All Group Members or Message All Group Members. For detailed instructions click HERE.

I keep hearing about the new leadership toolkits. How can I find them?
Choose For Members>Resources>Leader Resources & Toolkits from the menu.

I have heard that IAIP will provide local associations a free web site. How can I get one?
Instructions for setting up a local association web site can be found here.

Where can I find information on action or decisions taken by the IAIP Board of Directors?
Log into the website. Click the FOR MEMBERS tab, ADMINSTRATION, then select BOARD SUMMARIES.

Where can I access back issues of Today’s Insurance Professional, the IAIP magazine?
Choose the FOR MEMBERS link at the top of the IAIP homepage, then PUBLICATIONS, then TODAY’S INSURANCE PROFESSIONALS.

How can I submit news to include in Today’s Insurance Professional?
Complete "The Last Line" submission form for your member news to be considered for an upcoming issue of Today's Insurance Professionals.

Where can I find more answers?
On any page, on the right side, click in the Community Search field (Enter search criteria...), enter a search term; member name, association name or topic. If no records match your search criteria, click on the Contact Us link (found at the top of every page) to submit your question. 

Where can I find a member’s email address?
Go to For Members > Member Information > Directory. Click on the region and on the resulting page, click the association directory file. Don’t know their association? Find by their name first using the member search function.


I am retired or going to retire soon. How does that effect my membership? 
You may be entitled to a dues discount on your next renewal date. If you have five years of membership, you are no longer employed and you will be at least 65 on your next renewal date, please contact membership@iaip-ins.org.



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